Working with Treasure Seekers

The ideal person for this role will have a passion to see people develop skills and change their lives for the better. You will need strong people skills, and be able to show patience and understanding whilst maintaining good professional boundaries. You’ll be part of a team, so good communication is key.

You’ll also need to be self-motivated and confident working independently. Having a flexible and adaptable attitude is crucial, because the needs of those we work with can change quickly. A good level of emotional resilience is definitely an asset, and a non-judgemental approach to mental health, recovery, and relapse.

In all of our roles, either an Enhanced or basic DBS check and two references will be required before you can start working for us. That’s just part of making sure everyone stays safe.

You’ll thrive at Treasure Seekers if you:

• Really like people
• Care about building real community
• Feel like our vision and values resonate with you
• Work in a person-centred way
• Are passionate about both individual and system-level change
• Understand that all behaviour happens for a reason
• Can deliver service of the highest level to all kinds of people
• Work well as part of a team
• Can stay calm and not take things personally when someone’s having a tough day
• Don’t mind things getting messy sometimes

What you’ll get from Treasure Seekers:

• A team that actually cares about people’s lives improving
• Leaders who are hands-on and grounded in the day-to-day as much as possible
• A culture where feedback is welcomed. We listen, reflect, and act where appropriate
• A creative, forward-thinking approach. We are always evolving to meet people’s real needs
• Loads of opportunities to learn and grow
• Flexible hours (within business needs)
• Supportive team culture that embraces neurodivergence and mental health
• Clear policies and procedures to keep everyone safe and treated fairly
• Casual dress code
• Clear accountability – we work to high standards, with oversight and contracts from the NHS and local council

Support you’ll get with us:

• Access to our HR and Health & Safety platform
• Regular line management support
• 24/7 access to The Wellbeing Line – free, confidential mental health and wellbeing support from qualified professionals, available to everyone, plus consultations for anyone managing others
• An open-door culture. You’re encouraged to speak up and supported when you do
• Reflection and debriefs after challenging situations
• Flexibility and understanding when life happens or things get tough
• Clear boundaries and escalation routes so you’re not carrying things on your own

Adult Support at The Cavern and Emergency Department The Adult Support team provides calm, compassionate, non-clinical support to adults (18+) experiencing emotional distress, loneliness or anxiety.

Operating from both The Cavern and the Hospital Emergency Department, the team offers early intervention at times and in places where statutory services are limited. This is between 6pm and 10pm at The Cavern and 6-11pm at the Emergency Department. At The Cavern, support workers create a safe and welcoming space through listening, informal activities like board games and crafts, and gentle encouragement; helping people feel less isolated and more connected.

In the Emergency Department, staff provide reassurance and practical help to individuals in acute emotional distress, working in partnership with clinical teams to ensure a trauma-informed, person-centred approach. Funded by the Gloucestershire Integrated Care Board, this service is built on strong collaboration with NHS mental health services. Whether in the café or the clinical setting, our team helps people feel seen, supported, and able to take the next step toward better mental health.

Title of Role Support Worker

Purpose of Role To enable people to become the best version of themselves providing a listening ear and facilitating a safe space for people with mental health issues, as well as referrals into more specialist support and interventions. This can range from conversations, guidance and support to activities.

Main Activities/Tasks

At Support at the Cavern

• To support and engage with those attending the mental health drop in
• To manage the environment, including dealing with any challenging behaviour
• To liaise with and signpost to other agencies for specialist support and interventions
• To assist with maintaining a clean and tidy environment
• To work with the support lead/team leader within their direction of leadership
• To encourage and enthuse your fellow team members
• To have a basic understanding of mental health
• To attend training and regular professional development
• To work with the Senior Leadership team
• To work within the policies and procedures of Kingfisher Treasure Seekers
• To promote Kingfisher Treasure Seekers and its work
• Any other duties as required

At The Emergency Department

• Deliver a service that is person-centred support to everyone that you work with.
• Proactively look for individuals to support, maintaining high awareness of the environment to identify those who may need assistance.
• Approach individuals confidently, especially those who appear anxious, unsettled, or isolated. Provide support to family or group members who also seem unsettled.
• Offer practical help, such as acquiring a wheelchair, opening doors, or providing a drink, alongside offering reassurance, listening, and signposting to other services.
• Work closely with colleagues and partner staff, sharing information safely and securely, and collaborating to ensure a trauma-informed and person centred approach.
• Spend time in the staff room to engage with ED staff, explaining the role and building collaborative relationships.
• Work with other organisations and partnership staff, supporting them in adopting a compassionate and trauma-informed approach.
• Maintain a working knowledge of local support services and be willing to learn about new resources available for people in need.
• Uphold strict professional boundaries and confidentiality at all times.

Hours: 8-10 hours per week

Location

• Treasure Seekers Building, 52 Westgate Street, Gloucester, GL1 2NF
• Gloucestershire Royal Hospital, Emergency Department

Main Point of Contact: Adult Support Lead and Deputy Lead

Job Type: Part-time

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Sick pay
• Store discount