Mental Health Support Deputy Lead

Working with Treasure Seekers

The ideal person for this role will have a passion to see people develop skills and change their lives for the better. You will need strong people skills, and be able to show patience and understanding whilst maintaining good professional boundaries. You’ll be part of a team, so good communication is key. You’ll also need to be self-motivated and confident working independently. Having a flexible and adaptable attitude is crucial, because the needs of those we work with can change quickly. A good level of emotional resilience is definitely an asset, and a non-judgemental approach to mental health, recovery, and relapse. In all of our roles, either an Enhanced or basic DBS check and two references will be required before you can start working for us. That’s just part of making sure everyone stays safe.

You’ll thrive at Treasure Seekers if you:

Really like people
Care about building real community
Feel like our vision and values resonate with you
Work in a person-centred way
Are passionate about both individual and system-level change
Understand that all behaviour happens for a reason
Can deliver service of the highest level to all kinds of people
Work well as part of a team
Can stay calm and not take things personally when someone’s having a tough day
Don’t mind things getting messy sometimes

What you’ll get from Treasure Seekers:

A team that actually cares about people’s lives improving
Leaders who are hands-on and grounded in the day-to-day as much as possible
A culture where feedback is welcomed. We listen, reflect, and act where appropriate
A creative, forward-thinking approach. We are always evolving to meet people’s real needs
Loads of opportunities to learn and grow
Flexible hours (within business needs)
Supportive team culture that embraces neurodivergence and mental health
Clear policies and procedures to keep everyone safe and treated fairly
Casual dress code
Clear accountability – we work to high standards, with oversight and contracts from the NHS and local council

Support you’ll get with us:

Access to our HR and Health & Safety platform
Regular line management support
24/7 access to The Wellbeing Line – free, confidential mental health and wellbeing support from qualified professionals, available to everyone, plus consultations for anyone managing others
An open-door culture. You’re encouraged to speak up and supported when you do
Reflection and debriefs after challenging situations
Flexibility and understanding when life happens or things get tough
Clear boundaries and escalation routes so you’re not carrying things on your own

Adult Support at The Cavern and Emergency Department The Adult Support team provides calm, compassionate, non-clinical support to adults (18+) experiencing emotional distress, loneliness or anxiety. Operating from both The Cavern and the Hospital Emergency Department, the team offers early intervention at times and in places where statutory services are limited. This is between 6pm and 10pm at The Cavern and 6-11pm at the Emergency Department. At The Cavern, support workers create a safe and welcoming space through listening, informal activities like board games and crafts, and gentle encouragement; helping people feel less isolated and more connected. In the Emergency Department, staff provide reassurance and practical help to individuals in acute emotional distress, working in partnership with clinical teams to ensure a trauma-informed, person-centred approach. Funded by the Gloucestershire Integrated Care Board, this service is built on strong collaboration with NHS mental health services. Whether in the café or the clinical setting, our team helps people feel seen, supported, and able to take the next step toward better mental health.

Title of Role	Adult Support Deputy Lead (Emergency Department)
Purpose of Role	To enable people to become the best version of themselves by assisting the Adult Support Lead in coordinating high-quality support for individuals experiencing distress. This role balances frontline support with operational oversight.
Main Activities/Tasks	To work closely with the Adult Support Lead to ensure the smooth running of the service day-to-day To have an oversight of the public communications of the department, including newsletter updates, social media posts, internal communications, etc. To provide ongoing support and training to the team To complete reviews with staff when applicable To support and engage with those attending the mental health drop in To manage the environment, including dealing with any challenging behaviour To assist with maintaining a clean and tidy environment To encourage, challenge and enthuse your fellow team members To have a basic understanding of mental health To promote a strong safeguarding culture by ensuring all staff understand and actively apply safeguarding processes To attend training and regular professional development To work with the Adult Support Lead and Senior Leadership team To work within the policies and procedures of Kingfisher Treasure Seekers To promote Kingfisher Treasure Seekers and its work Any other duties as required
Hours	17 hours per week.
Location	Treasure Seekers Building, 52 Westgate Street, Gloucester, GL1 2NF and Gloucestershire Royal Hospital, Great Western Road, Gloucester
Main Point of Contact	Adult Support Lead