Dual Role Support Worker - Kingfisher Treasure Seekers

Dual Role - Adult Support at The Cavern & Off site

Dual Role – Adult Support at The Cavern & Off site Support at The Cavern provides listening support, low level interventions such as board games and crafts. Offers a supportive environment in a person-centred way.. We help people (18+) feel less isolated, cope with anxiety, meet new people and provide support at a time of day when little low level or early intervention support is available from the statutory services (6-10pm). We are funded by Gloucestershire Integrated Care Board for this service and we work closely with a wide range of statutory mental health services to ensure a joined up approach. In addition to our work at The Cavern, we now extend our support to individuals accessing emergency health care in the community (6-11pm). In this fast-paced environment, our support workers play a crucial role in identifying and assisting those who are anxious, distressed, or in need of reassurance. By offering practical help, emotional support, and a compassionate presence, we aim to reduce stress and promote a sense of calm. Our collaboration with partnership staff ensures that the support provided is integrated with their overall care, using a trauma-informed approach. Our team of support workers provides non-clinical, early intervention and prevention services. Our goal is to help people navigate challenging situations, access the resources they need, prevent further escalation, provide reassurance, and ultimately improve their mental well-being. The ideal candidate for this position will have experience of supporting people with mental health issues. More importantly than that they will have a passion for seeing people become the best they can be. Passionate about being a part of someone’s journey to better their lives, learning new skills and building healthier relationships. They will have excellent people skills and good communication skills. All applicants will be required to undergo a Enhanced DBS check and must provide two references before a start date can be arranged.

Title of Role	Support Worker
Purpose of Role	To enable people to become the best version of themselves providing a listening ear and facilitating a safe space for people with mental health issues, as well as referrals into more specialist support and interventions. This can range from conversations, guidance and support to activities.
Main Activities/Tasks	At The Cavern To support and engage with those attending the mental health drop in To manage the environment, including dealing with any challenging behaviour To liaise with and signpost to other agencies for specialist support and interventions To assist with maintaining a clean and tidy environment To work with the support lead/team leader within their direction of leadership To encourage and enthuse your fellow team members To have a basic understanding of mental health To attend training and regular professional development To work within the policies and procedures of Kingfisher Treasure Seekers Any other duties as require Off site Deliver a service that is person-centred support to everyone that you work with. Proactively look for individuals to support, maintaining high awareness of the environment to identify those who may need assistance. Approach individuals confidently, especially those who appear anxious, unsettled, or isolated. Provide support to family or group members who also seem unsettled. Offer practical help, alongside offering reassurance, listening, and signposting to other services. Work closely with colleagues and partner staff, sharing information safely and securely, and collaborating to ensure a trauma-informed and person centred approach. Spend time engaging with partnership staff, explaining the role and building collaborative relationships. Work with other organisations and partnership staff, supporting them in adopting a compassionate and trauma-informed approach. Maintain a working knowledge of local support services and be willing to learn about new resources available for people in need. Uphold strict professional boundaries and confidentiality at all times.
Training and experience	Full training will be given during induction and on an ongoing basis. Experience of working supporting people with mental health issues (desirable)
Hours	8-10 hours per week
Support	Employees can expect to receive the following support: Use of a HR and H&S Platform. Line Management support 24/7 access to a BUPA call line run by Qualified Counsellors
Location	Gloucester
Main Point of Contact	Adult Support Lead and Deputy Lead

Dual Role - Adult Support at The Cavern & Off site

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